Terms of Service

Santana Adventures – Santana Cycles, Inc.

Mailing List

  • Our mailing list is completely at-will, and each of our marketing emails comes with a simple unsubscribe button at the bottom should you wish to be removed
  • Email addresses collected are solely for marketing Santana’s events, vacations, tours, and cruises.
  • We will use the email address and names collected with this address to contact you about our events
  • Addresses will not be distributed or sold to any outside companies

Reservations

  • Reservations are made online directly via our website
  • Reservations are processed via PayPal, but do not require you to have or use a PayPal account
    • PayPal accepts all major credit cards, debit cards, bank transfers, or PayPal credits
  • Fares are locked in at the time of your purchase, and are otherwise subject to change at any time
  • Your reservation for our event, cruise, or tour is an acknowledgement and acceptance of our Terms & Conditions.
  • Cruise Extras, Port Fees, Shipboard Gratuities and other fixed costs that are not included in your fares are listed directly below the PayPal Deposits Section on the event you are signing up for. The fees will be added to your invoice. The fees are non-negotiable. Your reservation is an acknowledgement and acceptance of these additional fees.

14-Day Risk Free Cancellation Policy

  • When you use your credit card and book through PayPal, we’ll give you 14 risk-free days to think it over and clear your schedule.
  • If you change your mind, send an email to Matt@SantanaAdventures.com within 14-days of your reservation to cancel the PayPal transaction and obtain a full refund.
    • Emails sent to any other addresses do not qualify, Matt is the only member of our team that handles our 14-Day Risk-Free Cancellations.
  • 14-Day Risk-Free Period:
    • Our reservations are time-stamped down to the second, the 14-Day window is exactly 14-Days from the time the transaction was processed.
      • Example: If your transaction was made on June 1, 2019 at 10:01am, your 14-day window ends on June 15, 2019 at 10:01am.
      • Your transaction date and time can be found on your PayPal receipt. A copy is also sent to the email address you provided at checkout.
  • After your 14-Day Risk-Free Period ends, you will be subject to our Standard Cancellation Policy, outlined below.

Standard Cancellation Policy

  • Because full-boat charters are binding, non-cancelable contracts, Santana will only enter into this charter based on your confirmed-through-PayPal commitment. In effect, we undertake a huge risk by guaranteeing full payment on your behalf. After entering into this obligation, we cannot afford for you to back out—for any reason. This is no different than the clear written policy that existed for all except one of Santana’s prior chartered-ship cruises.
  • Santana’s acceptance of your registration, reservation, and non-refundable deposit for this event is subsequent to your agreement to pay the remaining balance in full. Santana’s cruises, tours, rallies, PreTours, and PostTours are non-cancelable, non-refundable, and non-transferable. When the possibility of paying yet not attending is unacceptable, Jan and I recommend Travel Guard trip insurance. For the past 20 years hundreds of our clients have relied on Travel Guard coverage without complaint. An informative application will be mailed with your invoice; and further information is available in the section below.

Trip Insurance

  • An up to date letter about travel insurance and the exact policy we recommend will be sent to you with a copy of your invoice.
  • The policy that most of our participants choose costs about 6%, and kicks in when either of you or an immediate family member suffers a medical emergency. This includes any parents, siblings and children, plus both of you!
  • Because it remains in effect through the end of your trip, it also provides coverage if you or someone back home has an emergency during your vacation.
  • Unlike the insurance policies you’ve purchased for your health, car and home, travel insurance has no term. The cost of the policy is exactly the same whether you buy immediately or delay your purchase until the day you leave home. If anything happens in the meantime, you’ll be glad you bought it earlier.
  • No matter who you buy travel insurance from, you will want to insure the full invoiced amount to begin with, as this amount you are obligated to pay. Later by phone, it will be easy for you to amend your policy with your travel insurance provider to cover: Airline Tickets, Pre/Post Package Options, and anything else you’ll prepay for your vacation.

Re-Sale Policy

  • Santana has willingly resold a number of fully prepaid staterooms for a fee of $1,000 per stateroom—which is waived if a vacating couple refers someone to take their place. When there is more than one pending re-sale request, those who paid-in-full earliest will have their space resold first. Using this non-guaranteed method (which is inferior to trip insurance) Santana has cheerfully refunded over $500,000 in otherwise non-refundable and non-transferable cruise fares.

Invoice Payments

  • Deposits and Reservations are made via PayPal, and can be paid by credit card. All subsequent invoice payments are due by check only, please. If you live outside the USA and do not have a USD checking account, please contact Matt for payment options.